Code of conduct for resellers:

1. When you are a reseller of our products you're not allowed to engage other resellers of the same product in a way that could harm their name.

2. When dealing with a different reseller of our products be polite and act normal.

3. When you have a warranty issue with one of our products you simply tell us about it, mark the product with the word "warranty" including the codes and ship it back to us for a verification and validation of the warranty claim. A warranty unit will then be shipped to you with the next batch.

4. As a reseller of our products you are the first point of contact for the end-customer (your customer). If they have an issue you'll have to figure the issue out with them. If for some reason you are unable to help the end-customer we'll offer you our assistance to resolve the issue.

5. When you are our sales representative. We simply ask of you to be respectful to all and that if you have an issue with a reseller of our product or a customer that you present your problem/solution to us so that we can help you settle the matter (if that should be required).

6. When advertising our product on social media, we allow you to use your own marketing methods. However you're not allowed to discredit anyone or any other party with your advertisement. We simply want you to put your focus on the product and not name any other competitors or other resellers.

7. As a reseller you are not allowed to open the ECU's or other products of your customers or the goods we return to you, a violation of this rule will result closure of our partnership.

8. We base our prices based on average of our time spend on each ECU and the chips we require such as flash chips, capacitors and several more. If the price of these increases we will adjust our prices based every quater. And unlike petrol we also lower our prices instantly if for example we are able to buy a big bulk of batches cheaper than we used to.

9. failing to uphold any of these rules will result in either termination of our partnership or in an increased resel price.

10. KM-tronics has the right to terminate any partnership at any moment due to any breach of the previously named reseller rules.

By reselling our product you as an reseller automatically agree to this code of conduct. Violations of this code, will be resolved with either a penalty or with termination of the cooperation between our companies.

Terms of doing business

1. If you advertise any of our products you are not allowed to spread any false claims about the products ability.

2. You have to honestly advertise the product as a refurbished product if its refurbished.

3. You are not allowed to claim that you as a reseller or garage have refurbished the product yourself. Simply tell it was KM-tronics or say that its repaired by a 3th party if you want to keep it vague to your costumer.

4. You are not allowed to sell our refurbished products for a lower price than they are advertised on our website.

5. You are allowed to increase your price for our refurbished products whenever you want.

6. We strive (but cannot promise) to return the goods you send us within 2 business weeks. However if you send us larger amounts of broken goods the repair time will be longer. In this instance a different repair time will be discussed

7. Resellers of our product are not allowed to steal our knowledge for their own profit or gains or for any personal promotions or any other promotional events, video's or any other form of social media enrichment. If a breach of IP can be led back to a reseller, that reseller will be let go and KM-tronics is in their right to persue legal actions.

8. KM-tronics will not be held accountable for any extra costs due to a warranty, impropper installation or impropper use of a repaired product sold by us.

9. KM-tronics can charge a surcharge in case of a misdiagnosed item by a garage / reseller if the diagnose was done in a way that could be deemed intentionally inappropriate.

By doing business with KM-tronics a reseller automatically agrees with these simple code of conduct rules & terms of business.